Karen is a very professional and friendly person. She went the extra mile to help us acheive our goals. Whenever we set appointments to view houses, she was always willing to show them to us whether she found the listings or we found them ourselves(we saw about 35 house on a three day weekend) She was even willing to listen to my rants when we were out bidded on a home. She has contacted us on numerous occassions since our purchase in February 2010; to bring us a nice house warming gift basket, to inform us of any information that will help reduce our taxes, and just to see how we are doing. I would highly recommend Karen to my friend, family and anyone looking for a great deal on a home.